Privacy Policy

Introduction

This Privacy Policy has been created to make you, a website user, customer, prospective customer, partner or supplier, aware of how Mauritius.com processes your personal data. Please read this policy as it contains important information about how we use personal data that we collect from you or that you provide to us.

We are committed to providing accurate information to help you to make an educated decision about how, and where, your personal information is stored, processed and used.

By accessing the website or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version.

You may contact the data controller at Mauritius.com using the email: info@mauritius.com.

Which information Mauritius.com collects from you

Personal data is information that can be used to uniquely identify or contact a single person. We will collect and process information about users of our website and customers in order to provide our services. We also process your data when you enter into a contract as a customer or supplier of Mauritius.com. Personal data processed by us may include, but is not limited to: name, address, e-mail address, phone number and credit card information, and records of our interactions.

We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

How we collect your information

We collect personal data from and about users of our website, our customers, and partners through the provision of our services.

Information you give us

This is information about you that you give us directly through our website or by corresponding with us by phone, e-mail, verbally or otherwise. It includes information you provide when you register to use our website or services, when you report a problem with our website and when you provide us with details relating to the nature of any query or problem.

Information we collect about you.

When you visit our website, we will automatically collect:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, language and time zone setting, browser plug-in types and versions and operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

Information we receive from other sources.

This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, social networks, credit reference agencies).

How Mauritius.com might use your information

We use information held about you in order to administer any contracts between you and us and for the legitimate interests of our business.

Information you give to us. We will use this information:

To provide you with information, products or services that you request from us;

To carry out our obligations under any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

To provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you change your mind and decide that you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please use the unsubscribe option when we contact you;

To notify you about changes to our service;

To ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our website to ensure that content is presented in the most effective manner for you and for your computer or other device;

To allow you to participate in interactive features of our service, when you choose to do so;

As part of our efforts to keep our website safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of our website about products or services that may interest you or them.

Information we receive from other sources:

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may aggregate your data into an anonymised form to help us provide more useful information to our customers and to understand which parts of the website are of most interest to visitors.

Who Mauritius.com might share your information with

We may from time-to-time make certain personal information available to strategic partners that work with Mauritius.com, such as the following:

Service providers such as the technology platforms we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys.

In the event of merger, acquisition, or any form of sale of some or all of our assets, in which case personal data we hold about our customers will be among the assets transferred to the buyer.

If we engage a third party to process an individual’s personal data on our behalf, that third party will be bound by our data privacy policies or have similar contractual obligations in relation to the storage and processing of your personal information.

We may also disclose your personal information to third parties to:

Comply with any court order or other legal obligation or when data is requested by government or law enforcement authorities;

Enforce or apply our terms of use and any other agreements;

Protect the rights, property, or safety of us, our employees, customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Your rights

You have the right to ask us not to process, or to stop processing, your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting through our chat service or by email on info@mauritius.com

Our website may, from time to time, contain links to and from the websites of our partner networks, and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How you can access and update your data

You have the right to access the personal information that we hold about you in many circumstances. This is called a subject access request. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge except in exceptional circumstances.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.

We strive to maintain accurate, complete, and relevant personal information for the purposes identified in this privacy statement. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

You have the right to object to us processing your personal information if we are not entitled to use it any more or to have your information deleted or have its processing restricted in certain circumstances. You also have the right to port your personal data in certain circumstances.

If you would like to exercise any of these rights, please contact us through our chat service or by email on info@mauritius.com

You also have the right to lodge a complaint with the supervisory data protection body that regulates us if you have concerns about how we use your personal information. For information on how to do this, contact us through our chat service or by email on info@mauritius.com

Security precautions in place to protect against the loss, misuse or alteration of your personal data

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure.

These include:

Physical security and access to all Mauritius.com’s premises;

All access to computer hardware is password protected, with encryption and default security firewalls in place;

Staff access to personal information is given on a need to know basis only. Tight controls, consistent with the Payment Card Industry standard, are maintained in relation to the use, storage and processing of PII credit card data; and

Regular training of staff in relation to storage.

Safety and Security

The safety and security of your information also depends on you. Any content, including personal information, that you contribute to be shared, published or transmitted to other users of the website, is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of any of the website. You understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a website, or transmitted to other users of a website, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk.

Cookies

Our websites may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and to deliver a better and more personalised service by enabling us to:

Estimate our audience size and usage patterns;

Store information about your preferences, allowing us to better customise the services according to your individual interests;

Speed up your searches;

Recognise you when you return to the website; and

Deliver targeted advertising based on products or content you have shown an interest in.

You can change your cookie settings at any time via your browser ‘preferences’ or ‘settings’ menu, usually in a privacy and security section. You can choose to block cookies here, but this will mean that certain features of our website and many others may not work properly. You can also ask for alerts about cookies, see the cookies stored on your computer, and choose to remove or block particular cookies.

Here are some examples of the cookies on our site:

Google Analytics

Google Ads

Facebook

Intercom

Instagram

Youtube

Contact Us

If you have any questions regarding this policy or about our privacy practices, please e-mail us at: info@mauritius.com or write to our Headquarters office at:

Mauritius.com, Felix House MU, 24 Dr Joseph Riviere Street, Port Louis 11602

Changes to this Privacy Policy

This Privacy Policy will be regularly reviewed, modifications will be updated here.